Customer care
TERMS OF USE
Use of Services
The company's activities carried out on the site are carried out in accordance with Spanish legislation.
www.korsun.com (the "Website") is operated by KORSUN FASHION, SOCIEDAD LIMITADA ("we", "us" and "our"). This is a limited company registered in Spain with VAT number B93286300. Our registered office is Urb. Sıerra Blanca Country Club, ISTAN MALAGA, 29611 Spain.
We ship from Italy. Delivery services are provided by DHL and shipping will depend on the customer’s choice as stated in the relevant order.
We ship all over the world..*
You can contact our customer services team on +34 951 127208 or by email sales@korsun.com. We work 24/7.
*The offered goods are subject to sanctions against the Russian Federation; therefore, delivery of goods to the Russian Federation is not carried out.
1. Use of Website
The Website and related services (including any applications which allow you to buy our products from us on mobile devices) (the "Services") are made available to you in accordance with the following Terms of Use, and any other rules posted on our websites ("Terms"). Please read the Terms carefully before placing any orders, we recommend you should keep a copy of the Terms for future reference.
In particular, we wish to draw your attention to our policies relating to the purchase of products, and our Privacy Policy. If you are under 13 you must let your parent or guardian know about our Privacy Policy before you register to use our Services. We reserve the right to only accept orders from those over 18 years of age.
We may modify the Terms from time to time at our sole discretion. Please read the Terms and check back often. If you do not agree to any change to the Terms then you must immediately stop using the Services.
You agree that the information that you provide when you register is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately. We may also change registration requirements from time to time.
We may change, withdraw, or suspend access to the Services (in whole or in part and permanently or temporarily) with or without notice and with no liability to you.
The Services may include links to other websites or resources. We have no control over the content of these websites and are not liable in any way for their content.
2. Purchase of Products
When purchasing a product using the Services you are making a contract with KORSUN FASHION, SOCIEDAD LIMITADA.
3. Orders
You agree that your order is an offer to purchase the product(s) listed in your order to us on the Terms. You agree that an order is engaging with a contract with KORSUN FASHION, SOCIEDAD LIMITADA.. All orders are subject to our acceptance and availability. Items that are placed in your shopping basket are not reserved and may be purchased by other customers. We will inform you if we are unable to fulfill your order. We may choose not to accept your order in our discretion for any reason without liability to you. Examples of occasions we may not accept your order are: that we are unable to obtain authorisation for payment; shipping restrictions apply to a particular item; the item ordered is out of stock; the item ordered does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility criteria set out within the Terms. Please note that we may refuse to process an order that is a multiple of a single product, for example an order for three of the same dress, in the same colour.
We reserve the right (in accordance with our Privacy Policy) to conduct all necessary checks to verify the identity of the customer.
We work only by 100% pre-payment, so there is no opportunity for a fraud.
After submitting an order to us and payment, we will send you an order acknowledgment email. This email will include your order number, details of the Products you have ordered from us and delivery details. Please note that this email is an acknowledgement of your order and is not an acceptance of your order.
Acceptance of your order and formation of a contract of sale takes place when your order has been dispatched and we have sent you an email confirming this.
You will be charged for products on our acceptance of the order as ready for dispatch and receive confirmation of the successful order and charge. If for any reason we are unable to fulfill your order you the charge will be reversed and refunded at the earliest convenience.
4. Prices
Prices shown on the Website are in Euros, Dollars and are inclusive of VAT. Prices also include delivery costs.
All prices and offers remain valid as advertised from time to time. The Euros and Dollars price of a product displayed on the Website at the time the order is accepted will be honoured, except in cases of obvious error.
Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.
If you are a customer whose credit/debit card is not denominated in Dollars or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. All orders are placed with KORSUN FASHION, SOCIEDAD LIMITADA.. Your card issuer or payment method provider may therefore apply other international bank charges. We have no control and cannot predict the amount of these charges. Please contact your issuing bank before placing your order if this applies to you.
5. Faulty goods
Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. If repair is not possible or the same product is not available, you are entitled to a full refund. This does not affect your right to cancel the contract under the Regulations.
6. Intellectual property
All content (including but not limited to logos, text, data compilations, graphics, icons, images, photographs and software, and any combination of these) of the website is either owned or licensed to us, and is protected by applicable copyright laws around the world. All such rights are reserved.
KORSUN FASHION trade mark and all other marks, trade names, service marks, brand names, business names, illustrations, logos, prints which appear on the products on the Website or their packaging, whether registered or unregistered, are either ours or licensed to us and are protected by applicable trade mark laws around the world. All rights are reserved.
You are permitted to access and make personal use of the Website but such use is limited and does not include the right to:
- Use the Website in any way which may prejudice or damage our reputation or that of KORSUN FASHION;
- Use the Website for any commercial or business purposes;
- Take any action that may impose an unreasonable burden or load on our infrastructure.
We do not promise that the content of the Website is accurate or error-free. We do not promise that the functional aspects of the Services will be error free or that the Website, its contents, nor the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
Opinions expressed by individuals on the Website are the personal opinions of the authors and do not reflect the views of KORSUN FASHION, SOCIEDAD LIMITADA. If you have a complaint about any posts please email sales@korsun.com
7. Data protection
By placing an order you agree and understand that we may store and process your personal data in accordance with our Privacy Policy. For details on how we use cookies, the type of information we collect, how we use your information and under what circumstances we disclose information, please see our Privacy Policy and Cookie Policy.
8. Our relationship
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and KORSUN FASHION, SOCIEDAD LIMITADA as a result of the Terms or your use of the Services. You agree that you may not and will not hold yourself out as a representative, agent, or employee of KORSUN FASHION, SOCIEDAD LIMITADA, and we shall not be liable for any representation, act, or omission on your part.
9. No waiver
If you breach the Terms and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms.
SHIPPING & DELIVERY
All packages are shipped Express as standard via DHL Express and/or UPS (USA orders only).
- UK & Europe: 1-2 days
- USA: 2-3 days*
- Rest of World: 3-5 days
Dates are based on average transit times from the date of dispatch. Orders are dispatched Monday to Friday.
* As part of routine inspections carried out by US Customs, order valued over $2,500 may be subject to a further information request via DHL including the shipping receivers IRS number. No further charges will be added to your shipment at this point, this is only a routine check as requested by US Customs for clearance of the shipment.
Insurance is included to the value of the order and signatures are required on all deliveries. Please contact us if you need assistance rearranging a delivery time. Please note: once an item has been dispatched, the delivery address cannot be changed.
All online orders are shipped from Italy and any delivery address outside the EU is possibly subject to import duties and taxes. The cost varies by country. Duties and taxes are able to be pre-paid when placing an order online. Please contact your local import office for clarification.
For security reasons we will only ship to a single verified address. If you would like your order sent to separate locations, please contact Customer Services as they can assist you with placing individual orders.
PRIVACY POLICY
Your privacy is important to us. We treat it, and any information that you give to us, with as much care as possible. Please read the following policy to understand what we do with your information. We are committed to protecting your privacy and honouring the integrity of your personal information. We do not sell or pass any information collected through this Website to others except as disclosed in this Privacy Policy. If you have any requests concerning your personal information or any queries with regard to these practices please contact us by e-mail at sales@korsun.com.
1. Personal information
We collect personal information from you when you (i) submit questions or material to us, (ii) register on this website, (iii) purchase a product from us, (iv) e-mail us or post content on our social media pages or (v) enter one of our competitions. The type of personal information we may collect (if applicable) includes the following: name, gender, user name, password, email address, postal address, phone number, and mobile number. Credit card information is held securely on a financial services approved location and cannot be accessed by us.
We use such personal information collected through this Website for the purposes of:
- Providing a personalised service;
- Enhancing the user experience of this website;
- Conducting market research surveys;
- Fulfilling product orders;
- Recording your full purchase history;
- Running features that incorporate submissions to the Website;
- Running competitions; and providing you with information about, and access to, products and services we offer, either ourselves or jointly with or on behalf of other organisations.
2. Data protection and personal information
We may store the personal information that you send to us via this in our databases. We will only keep your personal information for as long as is reasonably necessary taking into consideration our need to answer queries or resolve problems, provide improved and new services and comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period after you stop using the Services.
We internally use personally identifiable information about our customers to improve our marketing and promotional efforts, to statistically analyse Website usage, to improve our content and product offerings and to customise the content and layout of our Services. We believe these uses allow us to improve our Services for our customers. We may use a customer’s email address and mailing address or phone number to contact a customer regarding an order or administrative matters or notices. We may use information in the file we maintain about a customer to resolve disputes and troubleshoot problems. If for some reason you believe that you have received any SPAM e-mail from us which you have not authorised us to send you, please inform us immediately by emailing us at info@korsun.com.
3.. Passing information to third parties
We shall not sell, share, hire or otherwise deal in any of your personal information or Registration Information with third parties unless you give us specific permission to do so when you register or through a subsequent affirmative confirmation on the Services.
We will make your personally identifiable information available to other companies or people when we hire third parties to provide specialised services such as delivery services; customer support; email message deployment; suppression, merge and de-duplication services; data processing; and special products or services that you have requested. These companies are only allowed to use the information in order to help us fulfil our Services to you. We do not provide your information to these companies for their own, permanent use; If you unsubscribe for a mailing that we send to you on behalf of a third party, we may share your removal instruction with the third party so that it may be added to that person’s list of people to whom they may not send emails.
We may also share your information when required by law, such as when we respond to injunctions, court orders, or legal process; or we believe that your actions violate applicable laws, our Terms of Use, or any usage guidelines for specific products or services, or threaten the rights, property, or safety of our company, our users, or others. We may share aggregated demographic information (country, city, gender (where provided)) about our user base with our Service development team and web hosting provider or other relevant third parties. This information does not identify you as an individual user. We do not link such aggregate user data with personally identifiable information.
4. Newsletters
We may offer free newsletters to share information with you about the Services, about us and our affiliates and subsidiaries, or about our business partners and advertisers and sponsors. You may receive a newsletter either by registering for a particular newsletter or in conjunction with a special feature or membership for which you have registered. You may cancel your free email subscription by following the instructions provided on the Website or, in some instances, in the designated area of certain newsletters or emails.
5. Security of Personal Information
To help ensure that your personal information is safe and secure, we use state of the art security systems to encrypt your personal details, making it virtually impossible for the to be read over the internet.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep your details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering through the Services.
6. Cookie Policy
The Website places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites. Cookies are essential for helping us deliver a high quality website and online experience for our users, and some collect information about browsing behaviour. By using and browsing the Website, you consent to cookies being used in accordance with our policy. If you do not consent, you must refrain from using the Website.
What are cookies?
The Website uses cookies to collect information. Cookies are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) as you browse it. They are used to ‘remember’ when your computer or device accesses the Website. The cookies are essential to the effective operation of our Services and to enable to you shop with us online. Cookies are also used to tailor the products and services offered and advertised to our customers, both on this Website and elsewhere.
Information collected
Some cookies collect information about browsing behaviour by people who access this website via the same computer or device. This includes information about pages viewed and the user journey around the website. We do not, however, use cookies to collect or record information on user name, address or other contact details.
What cookies are set?
The Website itself sets a session cookie named PHPSESSID, while Google Analytics ( a web traffic analytics system ) sets a number of cookies labelled __utma, __utmb, __utmc and __utmz.
What are the cookies used for?
The main purposes for which cookies on this website are used for are:
- For technical purposes essential to effective operation of Website.
- To enable us to collect information about the browsing activities of visitors, including to monitor the traffic sources, browsers & devices used to access the website as well as pages visited.
7. Important – why do I have to accept the terms of this privacy policy?
This Privacy Policy provides you with all information necessary (in an easily accessible way) to make an informed choice as to whether to use this website and to send your personal information to us or not. Therefore, by browsing this website and communicating electronically with us, you acknowledge and agree to our Processing of your indirect personal information (cookies, connection and system information) in the manner set out in this Privacy Policy.
RETURNS & REFUNDS
For online purchases, if you are not happy with your purchase just return it to us in its original and unworn condition within 14 days of receipt (inclusive of sale items) and we will refund you the purchase price to your original payment method.
If you want to cancel the order, you need to fill a special cancellation form on the website, where should be mentioned the reason of return.
Parcels that are returned to us remain the customer’s responsibility until consigned to our designated returns courier service. If a purchase is returned outside of our free returns service, the item remains the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a tracked and signed-for service and you retain proof of postage.
For further details please see our Terms & Conditions.
All orders are shipped DHL Express. You can track an order one of two ways:
- Using the tracking number included in your dispatch email
- Contacting Customer Services (+34 951 127208) for assistance
We refund the full purchase price to the original payment method. As we offer a free returns service, we will be unable to reimburse shipping costs should you choose to return ship by your own methods. All orders must be returned with original packaging including garment bags for full refund of the purchase price.
Returns
Arrange your return for an exchange or refund within 14 days using our free collection service