Shipping Policy

KORSUN is committed to ensuring a reliable and transparent shipping experience. This Shipping Policy outlines how orders are processed, shipped, and delivered.

Order Processing

Once an order is successfully placed, it is reviewed, processed, and prepared for shipment.

• Orders are processed within 1–3 business days after confirmation
• Each item undergoes quality inspection before dispatch
• Products are carefully packaged to ensure they arrive in optimal condition

Orders are processed on business days. Processing times may vary slightly during peak periods or due to unforeseen circumstances.

Shipping Methods

KORSUN offers the following shipping options:

• Standard Shipping
• Express Shipping
• International Shipping

The available options are presented at checkout based on the delivery destination.

Shipping Costs

• Domestic Shipping: Free of charge
• International Shipping: Calculated at checkout based on destination and selected shipping method

All applicable shipping fees are displayed clearly before order confirmation.

Delivery Timeframes

Delivery timelines vary depending on the selected shipping method and destination:

• Standard Delivery: 5–10 business days
• Express Delivery: 2–5 business days
• International Delivery: 3–10 business days

Please note that delivery times are estimates and may vary due to external factors such as carrier delays or customs processing.

International Shipping and Customs

For international orders:

• Delivery typically takes 3–10 business days
• Customs duties, taxes, and import fees may apply depending on the destination country
• These charges are the responsibility of the customer

KORSUN does not control or estimate these charges, as they are determined by local customs authorities.

Order Tracking

Once an order has been dispatched:

• Customers receive a shipping confirmation email
• A tracking number is provided to monitor the delivery status

Tracking allows customers to follow their shipment in real time through the carrier's system.

Delivery Considerations

• Delivery times may vary depending on location and courier services
• Delays may occur due to customs clearance, weather conditions, or other external factors
• Customers are responsible for providing accurate shipping information at checkout

KORSUN is not responsible for delays caused by incorrect or incomplete address details provided by the customer.

Customer Support

For any shipping-related inquiries or assistance, you may contact KORSUN through the following channels:

Email: katrine.korsun@korsun.com
Phone: +34 667 021 297

Business Address

Calle Monte Alto de La Cala Golf, Casa 100
Mijas Costa Malaga, 29649

Support Hours

Daily, 10:00 – 18:00 (EST)

Support availability during holidays may be limited. Response times may vary depending on request volume.

Support Availability

KORSUN aims to respond to all inquiries within a reasonable timeframe. Customers are encouraged to contact us using the details above for any order, shipping, or delivery-related concerns.